Supervisor’s ways of communication could generally be classified to be into one of the three forms:
- Directive
- Autocratic
- Persuasive
If a supervisor chooses to be autocratic or directive most of the times, then (s)he would be rubbing the employee on the rough side many a times. A manager could instead use persuasive communication where the supervisor (manager) would encourage others to achieve results intend of telling them what to do! The supervisor would need to necessarily have to be patient if (s)he is to use the persuasive means of communication to get the work done.
The above argument doesn’t mean to say that directive or autocratic communication is never to be used. It is the situation that would define the application of these means – emergency and high-risk situations (exceptional situation) are one where the directive and assertive nature of the supervisor would be most useful.
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