In the last byte, we looked at the difference between the responsibilities of a manager and a team leader. In today’s byte, we look at decision making process.
Decision Making is an integral component of the life of a manager. We could classify these into 2 categories:
- Programmed Decisions
- Non Programmed Decisions
Programmed Decisions refer to those decisions which are simple routine matters for which a manager has an established decision rule.
Non Programmed Decisions refers to those decisions which made in new and could therefore be complex decisions that require a creative solution.
Independent of the classification of decision making, it would be best we understand the process – how a decision is made by an individual or in a group. The following diagram illustrates such a process.
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